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In this insightful interview, Gurpal Singh, Chief Operating Officer at Startek, shares his expert views on how artificial intelligence is reshaping the customer experience (CX) landscape. He discusses the role of voice AI, intelligent automation, and multilingual models like DeepSeek in transforming traditional BPO operations. Gurpal also emphasizes Startek’s strong focus on data privacy and […]
In another shocking case of identity theft, the Income Tax Department served a staggering ₹143 crore notice to a simple farmer from Keriya Kala village in Sarwad tehsil, Rajasthan. Ramraj Chaudhary, who lives a modest life, was stunned to learn that someone had created a company in his name without his knowledge. On April 3, […]
In a shocking case of identity theft, a barber from Sirsa, Haryana, received an income tax notice for Rs 37.87 crore—even though he earns only Rs 350 to Rs 450 a day. Rakesh Kumar, who runs a small barber shop near the Dera Sacha Sauda sector in Ali Mohammad village, has been cutting hair for […]
Meta has made a significant move that limits the availability of Apple’s AI-powered tools for iPhone users on its platforms. Meta has blocked the integration of Apple Intelligence features, such as Writing Tools, Genmoji, and other smart capabilities, within its apps like Instagram, WhatsApp, Facebook, and Threads. This means that iPhone users will no longer […]
In an era where digital data continues to surge, transforming every aspect of life and governance, India Data Privacy has become a critical issue. India now grapples with how to protect the right to privacy of its citizens while maintaining transparency and accountability in governance. The rise of the digital age has intensified this dilemma, […]
In a significant step toward enhancing data privacy and compliance with India’s Digital Personal Data Protection Act (DPDPA), the Ministry of Electronics and Information Technology (MeitY) has announced an innovation challenge. The challenge invites startups and micro, small, and medium enterprises (MSMEs) to develop open-source consent management systems that will assist organizations in adhering to […]
As cybercrime continues to rise globally, nations are realizing the importance of collaborating to safeguard their infrastructure and digital assets. One such collaboration is between India and Australia, which are exploring a bilateral data-sharing agreement to combat cybercrime effectively. This initiative could significantly improve real-time information sharing, addressing increasing cyber threats and enhancing cybersecurity cooperation […]
India is making impressive strides in adopting Generative AI (GenAI) technologies, with a report revealing that 86% of Indian businesses already have a strategy in place. This far exceeds the global average of 55% and the Asia-Pacific-Japan (APJ) average of 60%, placing India in a strong position to lead AI adoption worldwide. The report, from […]
Experts said India’s financial sector already operates with strong digital systems and consent-based governance. They added that the Digital Personal Data Protection Act (DPDPA) creates a stronger foundation for accountability in the digital space, though it also introduces certain challenges. At the 9th Carnegie Global Tech Summit, during the session ‘India’s Approach to Data Governance’, […]
Congress leader Jairam Ramesh has therefore urged Union Minister for Information Technology, Ashwini Vaishnaw, to pause, review, and repeal the amendment made to the Right to Information (RTI) Act, 2005 under the Digital Personal Data Protection (DPDP) Act 2023. Ramesh has raised concerns about the potential destruction of citizens’ rights to access important public information […]