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The future of the EU-US Data Privacy Framework—a key agreement allowing data transfers between Europe and the United States is once again facing uncertainty. Germany’s Interior Ministry has raised concerns about the stability of the agreement. These concerns come now that President Donald Trump is back in office. The ministry is worried about the direction […]
In this insightful interview, Gurpal Singh, Chief Operating Officer at Startek, shares his expert views on how artificial intelligence is reshaping the customer experience (CX) landscape. He discusses the role of voice AI, intelligent automation, and multilingual models like DeepSeek in transforming traditional BPO operations. Gurpal also emphasizes Startek’s strong focus on data privacy and […]
A group of U.S. lawmakers launched an investigation into how 23andMe is handling customer data. The probe follows the company’s bankruptcy filing last month in Missouri. House Energy and Commerce Committee Chair Brett Guthrie (R-Ky.) sent a letter to 23andMe. Reps. Gus Bilirakis (R-Fla.) and Gary Palmer (R-Ala.) joined him. They questioned how 23andMe plans […]
IndusLaw Panel Raises Concerns Over DPDP Rules and Impact on Innovation A recent Induslaw panel discussion hosted by IndusLaw focused on the proposed Digital Personal Data Protection (DPDP) Rules, 2025. Experts shared concerns about parts of the draft rules, including parental consent and data localisation. They believe these could create challenges for innovation, especially for […]
The National Institute of Standards and Technology (NIST) has recently updated its Privacy Framework, aiming to help organizations manage privacy risks linked to personal data. This update comes five years after the framework’s initial release and is designed to address the evolving challenges of privacy risk management in today’s complex digital landscape. What’s New in […]