Interview with Gurpal Singh, COO of Startek on How AI is Transforming Customer Experience
In this insightful interview, Gurpal Singh, Chief Operating Officer at Startek, shares his expert views on how artificial intelligence is reshaping the customer experience (CX) landscape. He discusses the role of voice AI, intelligent automation, and multilingual models like DeepSeek in transforming traditional BPO operations. Gurpal also emphasizes Startek’s strong focus on data privacy and […]